“Our experience couldn't have been better: 1. My cat was taken to a cats-only room with cat toys, treats, and pheromones made for a non-threatening atmosphere. 2. The presenting problem was several gnarled matted fur spots along her spine, and instead of cutting or shaving the area, the wonderful veterinarian, Dr. Donna, gently and patiently combed all of them out with little trauma to my cat. ”